Outsourced IT Department Services

Outsourced IT Department Services

Looking for a complete outsourced IT department? Need extra help for your existing IT team? Or perhaps you just want remote IT support, as and when a problem arises? Whatever level of IT support you need, i9 Smart Solutions can provide the right service to suit your business and IT requirements.

We understand how your IT resources can become stretched when demand for your support grows significantly. So, we’re on hand to give your IT Department additional resource, knowledge and expertise; whether it’s first line helpdesk time to free up your team for other activity, or providing higher end technical troubleshooting and resolution, we can provide the correct resource, at the correct level, at the correct time. Of course given every set of circumstances is different, we tailor our Complete IT Support service, but we typically provide some or all of the following:

  • Help desk support to take some or all of your user calls, freeing you up for higher priority activity

  • Remote and on-site time to manage the health of your infrastructure

  • Extra on-site technical resources to troubleshoot critical issues

  • Additional Technical consultancy for implementation of all IT Technical work with full Project Management
  • Supply of Hardware and Software made easy for you with competitive pricing and pro-active management

  • Proactive advice and support in  your IT strategy and plans

  • A detailed take-on plan then ensures a smooth and seamless transition for your business from your current supplier to Complete I.T.

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