Services


Support, Help & Service Desk

Support, Help & Service Desk



i9's service desk services and solutions offer business-aligned user support which is predictive, proactive, and personalized to end users, based on user-profiling and automation.


Each step in our help desk outsourcing process is designed to address end-user issues promptly and effectively. We put measures in place to prevent incidents from occurring again and help our customers move beyond reactive incident management into request, problem, configuration, and change management processes that drive higher levels of IT service management performance while reducing costs.  At the start of new client relationships, a consistent application of our proven methodology ensures an on-time/on-budget launch of services for our clients business needs


The benefits include:

    Enhanced user experience
    Pre-emptive resolution of issues
    Increased efficiency through automation
 



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